When a company decides to outsource a service, the most important reasons for doing so usually are to focus on core business, to be able to access high-quality services at lower costs, or to benefit from risk sharing. ...

Purpose - This paper investigates the determinants of customer choice of a car maintenance service provider after the warranty period. It focuses on the alternative of using branded car dealers, who provide this service ...

To avoid the maintenance, in other words, to look for forms of avoiding the flaws and not of correcting them. This concept summarizes the current scenery of the function maintenance. It is known that the maintenance ...

In recent years, there has been a growing trend to out-source service operations in which the equipment maintenance is carried out by an external agent rather than in-house. Often, the agent (service provider) offers more ...