Healthcare institutions make use of technology-intensive equipment that follows tight quality standards. These companies aim at ensuring service continuity and safety of patients. In this context, maintenance services are ...

The globalization and opening to new markets are the way by which the organizations look for to increase their sales and to expand more and more in foreign markets. It is necessary that all the components of the company ...

Purpose - This paper investigates the determinants of customer choice of a car maintenance service provider after the warranty period. It focuses on the alternative of using branded car dealers, who provide this service ...